Hilton Grand Vacations (HGV)
Orlando, Florida
Job Description What will I be doing? As a Call Transfer Team Lead, you would be responsible for taking over inbound calls from Vacation Advisors, closing sales, and helping them enhance their closing percentages and sales per hours (SPH). This position works hand in hand with Supervisors to help meet sales goals, training and reporting needs. The ideal candidate would also assist in the development of training programs for new hires, as well as existing staff members to increase production levels. ESSENTIAL FUNCTIONS * Take over phone calls from Vacation Advisors to enhance their close rate * Monitor agents and "call walk" to help set up takeovers in the call * Monitor agents for training purposes on closing, setup and objections/rebuttals * Use real time statistics to look for take over opportunities * Seek the direction and authorization of the Sr. Inbound Supervisor when needing an exception in closing a sale * Conduct 1:1 coaching sessions with underperforming agents SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Assists in the implementation of goals, plans and projects set forth * Facilitates programs and ideas to improve floor operations * Works closely with floor Supervisors Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience. * Minimum of 6 months of timeshare mini-vacation packages sales experience * Proven track record in telemarketing sales * High school diploma/GED It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Strong communications skills with telemarketing sales background * Computer literate
Job Description What will I be doing? As a Call Transfer Team Lead, you would be responsible for taking over inbound calls from Vacation Advisors, closing sales, and helping them enhance their closing percentages and sales per hours (SPH). This position works hand in hand with Supervisors to help meet sales goals, training and reporting needs. The ideal candidate would also assist in the development of training programs for new hires, as well as existing staff members to increase production levels. ESSENTIAL FUNCTIONS * Take over phone calls from Vacation Advisors to enhance their close rate * Monitor agents and "call walk" to help set up takeovers in the call * Monitor agents for training purposes on closing, setup and objections/rebuttals * Use real time statistics to look for take over opportunities * Seek the direction and authorization of the Sr. Inbound Supervisor when needing an exception in closing a sale * Conduct 1:1 coaching sessions with underperforming agents SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * Assists in the implementation of goals, plans and projects set forth * Facilitates programs and ideas to improve floor operations * Works closely with floor Supervisors Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience. * Minimum of 6 months of timeshare mini-vacation packages sales experience * Proven track record in telemarketing sales * High school diploma/GED It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Strong communications skills with telemarketing sales background * Computer literate
HKT Teleservices
Canal Winchester, Ohio
Position: Customer Service Specialist Location: Grove City, OH Job Id: 188 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week from 3:00pm-Midnight, Monday-Sunday. No guarantee of a weekend day off, and includes holiday hours as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: call center, clerk, client service, customer care, customer service, customer service specialist, internship, representante de servicio al cliente, service agent, service specialist
Position: Customer Service Specialist Location: Grove City, OH Job Id: 188 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week from 3:00pm-Midnight, Monday-Sunday. No guarantee of a weekend day off, and includes holiday hours as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: call center, clerk, client service, customer care, customer service, customer service specialist, internship, representante de servicio al cliente, service agent, service specialist
HKT Teleservices
Lockbourne, Ohio
Position: Customer Service Specialist Location: Grove City, OH Job Id: 188 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week from 3:00pm-Midnight, Monday-Sunday. No guarantee of a weekend day off, and includes holiday hours as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: call center, clerk, client service, customer care, customer service, customer service specialist, internship, representante de servicio al cliente, service agent, service specialist
Position: Customer Service Specialist Location: Grove City, OH Job Id: 188 # of Openings: 1 Customer Service Specialist Full Time APPLY Salary Range : $12.50 up to $15.00 Role Summary HKT Teleservices is looking for enthusiastic candidates with a passion for customer service! As a Specialist, you will be helping customers resolve issues and create incredible memories around the globe. If you like creative problem-solving and making a difference through world-class customer service, this job is for you! IF YOU LOVE... To travel! Experience unique locations and properties around the globe Conversations with strangers New experiences Learning new things and finding creative ways to solve problems Fast-paced work environments (in fact you thrive in them) YOU WILL... Respond professionally to inbound phone calls and emails, including urgent situations Provide friendly and efficient service to the worldwide community Resolve customer challenges by identifying and escalating issues Compose thoughtful and accurate messages to customer emails Research information and troubleshoot problems Mediate between users with friendliness, tact, and fairness Be skilled at multitasking Proactively and independently work to meet targets and goals Work in a fast paced, high volume, and changing environment Strive to gain new knowledge about product and service changes YOU HAVE... A high school diploma or GED equivalent People experience (Minimum 1-year customer service experience preferred) Great typing skills (at least 30 words per minute preferred) Amazing phone presence (people can literally hear you smiling) Must be available for a regular schedule of 40 hours a week from 3:00pm-Midnight, Monday-Sunday. No guarantee of a weekend day off, and includes holiday hours as needed. Patience, empathy, and the ability to work under pressure and adapt to adverse situations Strong communication, listening, and interpersonal skills, both written and verbal Ability to work under pressure and adapt quickly to adverse situations Strong problem-solving skills Technical aptitude and the ability to quickly learn new technology You're motivated by results and self-improvement Work Conditions & Extras $600 Travel Voucher Fun & Creative Environment Employee discounts Benefits (Medical, Dental, Vision, etc.) Associated topics: call center, clerk, client service, customer care, customer service, customer service specialist, internship, representante de servicio al cliente, service agent, service specialist
Robert Half Finance & Accounting
San Francisco, California
Ref ID: 00959459 Classification: Account Executive/Staffing Manager Compensation: DOE Please email Ren at [Click Here to Email Your Resum?] with your updated resume or call extension 21262 to be considered for the opportunity below. Do you want to join a very successful Private Equity firm that focuses on making our world a better place by starting with what?s important ? the food supply chain? Making a global impact in sustainable food chain investing NOW by helping to improve the global food and argubusiness sector. This is an exciting opportunity where you get to do the following and more! 1. Work directly with the Controller ? get exposure to upper management 2. Prepare full cycle accounts payable function 3. Assist with month-end closing duties 4. Work with portfolio companies 5. Provide support on special projects as assigned This is a great opportunity to join a growing Private Equity firm! The ideal candidate: 1. Minimum 1+ years of general accounting experience 2. Strong written, verbal, interpersonal and organizational skills as this person will be following up and communicating with executives regarding expense reports 3. Experience with Concur, NetSuite, Excel and QuickBooks preferred Perks: 1. Free lunch every day and dinner whenever working late 2. Overtime paid 3. Great work environment as the last person was there for 12 years 4. Firm is growing rapidly and doing very well ? they are raising another fund Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune? magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague. Apply for this job now or contact our nearest office at for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. ? 2019 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .
Ref ID: 00959459 Classification: Account Executive/Staffing Manager Compensation: DOE Please email Ren at [Click Here to Email Your Resum?] with your updated resume or call extension 21262 to be considered for the opportunity below. Do you want to join a very successful Private Equity firm that focuses on making our world a better place by starting with what?s important ? the food supply chain? Making a global impact in sustainable food chain investing NOW by helping to improve the global food and argubusiness sector. This is an exciting opportunity where you get to do the following and more! 1. Work directly with the Controller ? get exposure to upper management 2. Prepare full cycle accounts payable function 3. Assist with month-end closing duties 4. Work with portfolio companies 5. Provide support on special projects as assigned This is a great opportunity to join a growing Private Equity firm! The ideal candidate: 1. Minimum 1+ years of general accounting experience 2. Strong written, verbal, interpersonal and organizational skills as this person will be following up and communicating with executives regarding expense reports 3. Experience with Concur, NetSuite, Excel and QuickBooks preferred Perks: 1. Free lunch every day and dinner whenever working late 2. Overtime paid 3. Great work environment as the last person was there for 12 years 4. Firm is growing rapidly and doing very well ? they are raising another fund Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune? magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague. Apply for this job now or contact our nearest office at for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. ? 2019 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .
